Hello, I’m Paul Cunanan.

I’m a Strategic Executive Assistant.

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Services

Driving Efficiency, Enhancing Strategy: Your Executive Vision, Executed

I offer a wealth of expertise across multiple domains, including executive assistance, data research, social media management, graphic design, lead generation, e-commerce, customer service, social media management, and complaints handling. My skill set encompasses strong organizational capabilities, adept time management, and effective communication. I’m well-versed in problem-solving, excel in multitasking under pressure, and am proficient in various project management tools. My in-depth understanding of business operations underscores my commitment to confidentiality. Furthermore, my dedication to fostering positive relationships with family and friends informs my work, emphasizing the importance of effective communication and collaboration in all endeavors.

Executive Assistant

Efficiently manage administrative tasks and support senior executives in their daily operations.

Graphic Design

Create visually compelling designs and graphics to meet the creative needs of clients and projects.

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Lead Generation

Identify and cultivate potential leads to support business growth and sales initiatives.

Customer Service

Assist with inquiries, proactively engage potential clients to achieve sales targets, and resolve technical issues to ensure a seamless customer experience.

E-commerce Expert

Leverage a deep understanding of online retail trends and strategies to optimize sales, enhance user experience, and drive business growth for digital storefronts.

Social Media Expert

Oversee the resolution of customer issues and concerns to ensure their satisfaction and maintain a positive reputation for the company.

EXPERTISE

Executive Assistance

Calendar Management
Email Management
Travel Coordination
Meeting and Event Planning
Document Preparation
Task Delegation
Communication
File and Data Management
Expense Management
Research

Graphic Design

Graphic Design
Image Editing
Layout Design
Logo Design
Typography
Illustration
Branding
Vector Graphics
Infographics
Motion Graphics

Lead Generation

Market Research
Lead Sourcing
Data Management
Outreach Campaigns
Content Development
Lead Nurturing
Email Marketing
Analytics and Reporting
CRM Integration
Lead Qualification

EXPERTISE

Customer Service

Customer Support
Problem Resolution
Product Knowledge
Communication Skills
Follow-Up
Negotiation
Relationship Building
Customer Feedback
Technical Troubleshooting
Documentation

E-Commerce

Market Analysis
Basic Website Development
Platform Selection
Product Management
Payment Processing
Content Strategy
Digital Marketing
Customer Experience
Competitor Analysis
Customer Support

SocMed Management

Content Strategy
Content Creation
Audience Analysis
Community Engagement
Social Advertising
Analytics and Insights
Scheduling and Automation
Influencer Collaboration
Hashtag Strategy
Trend Identification

TOOLS PROFICIENCY

Executive Assistance

Calendar and Scheduling Tools: Microsoft Outlook, Google Calendar, Calendly
Email Management: Microsoft Outlook, Gmail
Productivity Software: Microsoft Office, G Suite, Notion
Task and Project Management: Trello, Asana, Monday.com, ClickUp
Communication Tools: Slack, Zoom, Skype
File Management: Dropbox, Google Drive, OneDrive
Travel Management: Expedia, Travelocity, Concur
Password Management: LastPass, 1Password

Graphic Design

Adobe Creative Cloud: Photoshop, Illustrator, InDesign.
Online Graphic Design Tool: Canva
Digital Illustration on Tablet: Procreate
Motion Graphics and Animation: Adobe After Effects, Adobe Premier

Lead Generation

CRM: Salesforce, HubSpot, Zoho CRM.
Email Marketing: Mailchimp
B2B Lead Generation: LinkedIn Sales Navigator
Software: Leadfeeder, ZoomInfo, Clearbit
Web Analytics: Google Analytics, Adobe Analytics
Data Enrichment Tools: FullContact, Hunter.io
Cold Outreach Tools: LinkedIn, Email

Customer Service

Help Desk and Ticketing Systems: Zendesk, Freshdesk, Help Scout
Live Chat Software: Intercom
Email and Communication Tools: Outlook, Gmail, Microsoft Teams
Customer Feedback Tools: SurveyMonkey, Typeform
Remote Desktop Support: TeamViewer, AnyDesk
Call Center Software: Avaya, Talkdesk. XLIte
Team Collaboration: Slack, Microsoft Teams

E-Commerce

E-commerce Platforms: Shopify, WooCommerce
Payment Gateways: PayPal, Stripe
Analytics Tools: Google Analytics, Shopify Analytics
Content Management Systems (CMS): WordPress
Email Marketing: Mailchimp, Klaviyo, Omnisend
Shopping Cart Abandonment: CartStack, OptinMonster

Social Media Management

Social Media Management Platforms: Hootsuite, Buffer, Sprout Social
Analytics and Reporting Tools: Google Analytics, Social media platform analytics
Graphic Design Software: Adobe Creative Cloud, Canva
Social Media Advertising Platforms: Facebook Ads Manager, LinkedIn Ads, Twitter Ads, TikTok Ads
Content Calendar Tools: Trello, CoSchedule, Later
Video Editing: Adobe Premiere Pro, Final Cut Pro, iMovie

Drop me a line or two, I’m open for a collaboration!

Let’s Talk
©2024 Paul Cunanan – EA
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